Customization Policy
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At DWR Furniture, we understand that every space is unique, and we’re proud to offer customization options to help you create furniture that perfectly fits your needs and style. Below is our policy regarding material, dimensions, designs, patterns, and other customization options.
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Customization Options
We offer the following customization options for our products:
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Materials:
Choose from a variety of high-quality materials, including:
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Wood: Oak, walnut, pine, teak, etc.
Metal: Stainless steel, brass, iron, etc.
Fabric: Leather, linen, velvet, etc.
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Outdoor Materials: Weather-resistant wicker, aluminum, etc.
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Dimensions:
Adjust the height, width, depth, or other dimensions to fit your space.
Custom sizing is available for most products, with minimum and maximum dimensions specified for each item.
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Designs:
Modify the design of your furniture, such as leg style, armrest shape, or backrest height.
Combine elements from different designs to create a unique piece.
Please note that additional costs may be incurred during production. Contact us at sales@dwr-furniture.com for more information.
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Patterns and Finishes:
Select from a range of patterns, colors, and finishes to match your decor.
Options include matte, glossy, textured, or hand-painted finishes.
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Additional Features:
Add functional features like storage compartments, extendable tables, or modular components. Please note that additional costs may be incurred during production. Contact us at sales@dwr-furniture.com for more information.
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How to Request Customization
Step 1: Browse our website or contact our sales team to identify the product you’d like to customize.
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Step 2: Submit your customization by emailing sales@dwr-furniture.com. Include details such as material preferences, dimensions, design changes, and any other specifications.
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Step 3: Our team will review your request and provide a quote, including any additional costs and estimated production time.
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Step 4: Once you approve the quote, we’ll begin crafting your custom piece.
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Pricing and Payment
Customization may incur additional costs depending on the complexity of the request, materials used, and labor involved.
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A 30% deposit is required to start production, with the remaining balance due before shipment.
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Production Time
Custom orders typically take 15 - 45 days to produce, depending on the complexity and current workload.
We will provide an estimated delivery timeline when you place your order.
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Quality Assurance
All custom pieces undergo the same rigorous quality checks as our standard products to ensure they meet our high standards.
If there are any issues with your custom order, please contact us within 48 hours of delivery.
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Returns and Exchanges
Due to the personalized nature of customization products orders, returns or exchanges are generally not accepted unless there is a defect or error on our part.
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If a return is approved, the refund amount will exclude customization fees and shipping costs.
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Limitations
Some products may have limitations on customization due to design or structural constraints.
We reserve the right to decline customization requests that are not feasible or do not meet our quality standards.
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Contact Us
For any questions or assistance with customization, please contact our team at:
Email: sales@dwr-furniture.com
Phone: +86 130 6073 1226
