Tracking Shipment Instructions
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At Designs Weekly Refresh Furniture, we want to make it easy for you to track your order and stay updated on its delivery status. Below are step-by-step instructions on how to track your shipment.
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How to Track Your Order
Once your order has been shipped, you will receive a confirmation email with your tracking information. Here’s how to use it:
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For Express Shipments (DHL, FedEx, UPS, China Post etc.):
Locate the tracking number in your shipping confirmation email.
Visit the carrier’s website (e.g., DHL, FedEx, UPS).
Enter the tracking number in the designated field and click "Track."
View real-time updates on your shipment’s status, including estimated delivery dates.
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For Sea Freight Shipments:
Locate the bill of lading (B/L) number in your shipping confirmation email.
Contact the shipping carrier or freight forwarder provided in your email.
Provide the B/L number to receive updates on your shipment’s status.
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For Universal Tracking:
Visit 17Track All-in-One Global Package Tracking | 17TRACK, a multi-language tracking platform that supports most carriers worldwide.
Enter your tracking number to view updates from multiple carriers in one place.
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What to Do If You Can’t Track Your Order
Check Your Email: Ensure you’ve received a shipping confirmation email with the tracking number.
Check Spam/Junk Folder: Sometimes, emails may be filtered incorrectly.
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Contact Us: If you still can’t find your tracking information, reach out to our customer support team at sales@dwr-furniture.com or jorja@dwr-furniture.com.
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Understanding Tracking Status
Here are some common tracking statuses and what they mean:
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Label Created: Your order has been processed, and the shipping label has been generated.
In Transit: Your order is on its way to the destination.
Out for Delivery: Your order is with the local courier and will be delivered soon.
Delivered: Your order has been successfully delivered.
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Delivery Issues
If your tracking information shows that your order has been delivered but you haven’t received it:
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Check Around Your Property: The package may have been left at a safe location (e.g., porch, garage, or with a neighbor).
Contact the Carrier: Use the tracking number to reach out to the carrier for more details.
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Contact Us: If the issue isn’t resolved, contact our customer support team for assistance.
For any questions or issues regarding your shipment, please contact us at:
Email: sales@dwr-furniture.com
Phone: +86 130 6073 1226
WhatsApp: +86 184 5422 4630
